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YouTube TV
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What is your customer experience with YouTube TV?
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Shirley M Xci
map-marker Humansville, Missouri

I already have a subscription

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YouTube TV - I already have a subscription

I have four TVs in my home and I was trying to set up my YouTube on my third TV and it would not allow me its telling me about a free trial

Preferred solution: My third Tv hooked up to my YouTube

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meredith V

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Incorrect watch hours that still has yet to be resolved

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YouTube TV - Incorrect watch hours that still has yet to be resolved

I had nearly 2,800 watch hours; I have close to 300,000 views. However, I'm losing watch hours, which makes no sense. I receive hundreds, sometimes thousands, of views on four 60.

Loss:
$1000

Preferred solution: My legitimate watch hours calculated correctly

User's recommendation: Monetization is unpredictable

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Robert B Yra

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Antonio, Texas

Can’t get any help with account this should be the easiest thing to do but it isn’t. I would love to speak to someone ASAP

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No availability with customer service for account. I shouldn't have to write a review on why you can't help me; that's not my fault or problem.

It is my problem, but you don't seem to care. You certainly don't have any easy access. I can't even access my account online on your app. Why can't I get help on your app?

Why can't I call any of the three customer service phone numbers? And every time I've had a problem, it's taken me forever to get through to your company for help. You told me I could use my original email, which was a lie, and you made me use a Google email and you made me create my own Google email, and I had to make that my permanent Google email, so you forced the email on me. And when I asked for that not to be the case, your customer service couldn't help it, so I left it alone.

But I have to ask, how many times do I have to call you and ask you to help me? And you refuse to service me, yet I pay you on time, and you've raised my bill much higher than it was in the beginning. I just want some simple answers on my bill. So now I want somebody to call me ASAP; that means as soon as possible if you don't understand that.

Because I want somebody to discuss with me why I'm paying far too much for your services, and I can't even talk to anybody. Not to mention how many times you, as a company, have failed me. And I'm not complaining for the first time; this is like number eight. So you haven't really tried very well to make me happy as a customer, but you've been really happy charging me more than I believe I should be paying.

Is that enough information, or do you want more? 'Cause I would really like to speak to a human being, not a program. Thank you, though, for wasting my time and making me more upset than I truly need to be. That's the last thing I need to be, is upset, but it seems to be your mission statement: upset the customer.

Who cares if they pay our bills? Thanks, thanks a lot.

Pros:
  • Rates continue to climb
  • 8th issue with no help
  • Great view

Preferred solution: Apology

User's recommendation: Find a company that is willing to communicate

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Sundee Ohr
map-marker Orlando, Florida

Wrong Current playback area

YouTube TV - Wrong Current playback area

My home zip code is 34202. The playback zip code keeps switching to zip code 32118 and doesn't allow me to enter the correct zip code 34202.

Preferred solution: Problem resolved.

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Melda Ddl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Kalamazoo, Michigan

I have used YouTubeTV years, it is the best server! As someone in a wheelchair from MS 24 /7 on a fixed income, can I get a reduced rate by paying yearly? $82/mo too high.

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YouTube TV - I have used YouTubeTV years, it is the best server! As someone in a...

Is there anyway I can bring down my rate per month? Im not pissed, just wish I could pay less considering my circumstances.

User's recommendation: If you can afford this. He will not be sorry; it’s a great service!

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David A Gse

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Verified Reviewer
| map-marker Denver, Colorado

Issues

YouTube TV - Issues

Hey, so you were on maintenance, that's why the app is not working well right now. All of your customers are experiencing problems, so fix it ASAP.

Pros:
  • Non
Cons:
  • Non

Preferred solution: Apology

User's recommendation: Gumacook

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Gene S Nru

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I believe someone is trying to access my credit card information posing as a YouTube TV rep

I believe someone is trying to access my credit card information posing as a YouTube TV...

You sent me two company advertising what they have to sell me. I dont need that.

I need YouTube to help me out. Thats the one thing I hate about YouTube TV is not being able to get a hold of somebody to resolve a problem. Theres no excuse for that at least a DIRECTV.

I can get somebody to talk to and take care of the problem. I got maybe I should look at going back

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EMANUEL M Dmx

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Verified Reviewer
| map-marker Houston, Texas

Funds taking away from my account

YouTube TV - Funds taking away from my account
Updated by user Feb 08, 2026

Once again the customer representative was paid attention to other stuff his phone kept going off to leave me on hold for my moments and period of times dearly on the phone for 45 30 minutes and nothing has been resolved I I wanted was a refund

Original review Feb 07, 2026

Money was taken from my account for no reason, and I want the money back in my account because this is not right.

Loss:
$18

Preferred solution: Full refund

User's recommendation: And call back immediately

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Cherie T Xyu
map-marker Newark, New Jersey

You tube tv not working

YouTube TV - You tube tv not working

I made the payment on January 28, 2026, and my YouTube TV is not working. I made a yearly payment, and it is telling me to make a payment.

I don't understand why it is telling me to make a payment again.

This is ridiculous; I don't get what is going on. I need you to fix it, please.

Pros:
  • I like you tube tv
Cons:
  • None at this point
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Mario L Xow

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lima, Lima Province

A bad YouTube user is making anti accounts of me and my friends.

YouTube TV - A bad YouTube user is making anti accounts of me and my friends.
YouTube TV - A bad YouTube user is making anti accounts of me and my friends. - Image 2

Hello, YouTube, Im getting reported that we have a bad YouTube user who is making anti accounts of us and my friends. He is stealing out YouTube profile pictures and crossing them out in a big red X.

The bad name of the user is name Inactive_755. He is a terrible user who is doing bad things to us, and he is making more anti accounts of the users who love Toadette, the character from the Super Mario series. He is bashing my opinions, even my friends as well!

Please terminate the user Inactive_755, and even terminate the anti users that he made of me and my friends! I will tell you who are the names of the anti accounts in the pictures below and please terminate those bad anti users that he made of us that you see in a big red X, including that bad user for doing this to me and my friends (named Inactive_755).

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1 comment
Justin S Bij

lol

Mina Mtv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Humboldt, Iowa

I am a YouTube TV customer. I have 2 CC'S ON FILE I WANT TO WATCH A PAID SUBSCRIPTION. Movie. The system will not accept my CC's

I am a YouTube TV customer. I have 2 CC'S ON FILE I WANT TO WATCH A PAID SUBSCRIPTION....

I have spent over 3 hours trying to connect. I am a YouTube channel subscriber so I don't know why it will not let me pay for the movie.

NUERNBURG TRIALS?? I need someone to contact me ASAP

BUCK WHEELER 507-213-****

THANK YOU.

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Paul B Vhq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

YouTubetv not working

YouTube TV - YouTubetv not working

My YouTube TV is not working. I'm paying y'all $70 some dollars a month and I can't watch the super bowl I'm pissed.

Can't even login to YouTubetv. Can't call u because your close. About ready to drop this bullishit YouTubetv.

What is going on talk to me. This is *** I pay for this and can't watch it

User's recommendation: Take dam phone call

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Michael K Phw
map-marker Birmingham, Alabama

Change my account to time

YouTube TV - Change my account to time

You all changed my account to time, and I need to be refunded back into my account. $$$$$

$$$$$ $$$$$ $$$$

Loss:
$497

Preferred solution: Full refund

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Taylor H Aqq

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Verified Reviewer
| map-marker Rison, Arkansas

Irritated

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YouTube TV - Irritated

They charged my account twice and there is no number to call but I have posted a picture below to show both account charges!

Loss:
$91

Preferred solution: Full refund

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Resolved
Dan D Bzt

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Verified Reviewer

Resolved: Need to talk to someone. Please email me

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Updated by user Mar 14, 2026

Your process is terrible. Was not able to speak to a person.

My question could not be answered by robot. Good luck.

Original review Feb 27, 2026

I have utube music premium and also want utube premium. Both on phone apps.

If I buy utube premium on my phone app will they both be on my tv.

Also is there a package for both? on

Preferred solution: Need a question answer and computer cannot answer it

User's recommendation: Can’t talk to someone if need help

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