YouTube TV
YouTube TV Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
YouTube TV has 1.8 star rating based on 7873 customer reviews. Consumers are mostly dissatisfied.
11% of users would likely recommend YouTube TV to a friend or colleague.
- Rating Distribution
Pros: No pros, Good channels, Price.
Cons: No customer service, Poor customer service, Customer service sucks.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
YouTube TV has 1.8 star rating based on 7873 customer reviews. Consumers are mostly dissatisfied.
11% of users would likely recommend YouTube TV to a friend or colleague.
- Rating Distribution
Pros: No pros, Good channels, Price.
Cons: No customer service, Poor customer service, Customer service sucks.51% of users think that YouTube TV should improve its Customer Service.
53% of users say that they might use YouTube TV in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "Bummer", "Don’t purchase YouTube products, their customer service functions DOESN’T EXIST!", "Deny automatic payments until you know that's exactly what you want to do is join the service", "get a phone number and person to talk to", "0 at this point only because of this problem".
Most users ask YouTube TV for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top YouTube TV Reviews
"I just wanted to add NFL RedZone to my YouTube TV account. Wow! Could you make it more difficult? I tried online. I tried by phone. Nothing. If you want me to spend money, contact me."
You clearly had no interest in me spending more money on NFL Redzone. You made what should have been a simple process impossible. And I never signed on as a...
"Charge that was made to my account"
I was on a free 10-day trial with YouTube TV it's only been 5 days and they've already taken the $79 out of my account it just unbelievable that they would...
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Verified Reviewer
34 months of being over charged !!!
First off I love you product...BUT...I just went back to 2/17/21 and 2/22/21 up to the present day and found double billing per month starting 2/17/21 = 34 months and through a broken chat session I was only able to secure 4 months of refunding = = 30 months of double billing =$1950.00
of overcharging.
After you realize that at this same billing address there is only my husband John and myself (Susan) and we didn't get any more service from your company(Google) than using only one of these double billings !!! How and Why in 1/18/21 we were correctly single billed (one house and one retired elderly couple) and then starting 2/17/21 we get double billed per month...Why ?
It is my hope that your multi billion dollar company will make right on this mistaken billing without employing the BBB (Better Business Bureau), lawyer or possible small claims court action. We're retired, on a fixed income and have Many other uses for the $1950 than lining Googles pockets any more than our single $72.99/ month needs to be earmarked for.
Sincerely... {{Redacted}}
- Media rich and love the digital recorded shows
- Up to this point other than price increases there has not
Preferred solution: Full refund
User's recommendation: Don't have a Blind Trust of Anyone or any Company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Herndon, Virginia
Error in billing
Nothing! that's the problem.
When I called the customer service number, It's for advertising only. There is no way to contact them directly about the billing error.
User's recommendation: Don't bother getting Google YouTube TV! Its a nigh mare to navigate.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sherwood, Arkansas
I can’t get into my account and I changed my payment method
I came back from a day of boating with my brother and my YouTube TV was turned off, saying that I had to use a different payment method. So I went into the computer and did everything that I was told to do, put in my password and everything required, and I still cant get on my YouTube TV!
User's recommendation: Make sure you can find a phone number for YouTube TV!
Q. What does the boating have to do with anything ?
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I hate that there’s no real person to speak to about my YouTube subscription. I have been trying to verify my location with the app for the last 2 weeks and I still haven’t received any service. I wi!
Have human representatives to answer any questions concerning the public in regards to the YouTube TV service you provide Very unprofessional and distasteful when I spend my hard earned money to a service that continues to crash and when I try to get some help resolving the issue all I get is a recording and steps to take to try to reinstall my app!!!
- Loved the service
- No human interaction
Preferred solution: Full refund
User's recommendation: I will not recommend
You use the words "hate" and "love" referring to TV. Is that not a bit strong or have you become a mindless zombie victim of the broadcasting corporations ?
Forget the "human interaction" ... humans don't mix well with zombies.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Stopped working
I paid and it doesn't work. I need help or a refund.
Please call me or get it working. This is ridiculous and I need the TV.
Preferred solution: My you tube to work
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
My youtube channel has deleted
I was making YouTube scream. I got the way for no reason. delete yeah I do not know how to get it back yeah
Preferred solution: Apology
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Cheraw, South Carolina
Poor service & direction
Purchase YouTube TV was unable to watch anything because I was told Im not in my home area even though I was. Talked to representative who gave me the runaround.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Wasn’t satisfied
I was trying out the 10-day free trial at YouTube TV, but my Wi-Fi was cutting in and out. Before I could log in to cancel it, they charged me $79.01.
I would like a full refund, please. I would greatly appreciate it.
- It just was not right for me
Preferred solution: Full refund
User's recommendation: Yeah if you wanna pay 80 bucks per month go right ahead.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Unauthorized charge
I didn't purchase this app. I can't even find the purchase on Google Play and I need my money to be refunded to my account.
I have been reaching out to Google Play, but it keeps saying they are closed. Please help me.
Preferred solution: Full refund
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Verified Reviewer |
Pensacola, Florida
Resolved: I have never been able to get through on phone
Company fixed the issue and I have been provided with apology. Youtube TV discontinuation.
Double charged twice for you tube tv on 7/12/2024 and 7/14/2024. Ive been trying to cut the YouTube tv for 4 months or so and dont know how.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Refund
I was trying out the 10-day free trial and couldn't cancel it because my WiFi keeps cutting in and out. I just need my money back. My WiFi cut in and out and couldnt log in to cancel my 10 day free trail.
- Speaking to a live agent would be better
- No customer contact when needed
Preferred solution: Full refund
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Verified Reviewer
There is no human contact.
I cancelled my subscription on April 26, 2024, from Florida. They still charged my Visa card for May 7 and June 7.
I disputed the charge with my Visa card. I was on vacation when I got the paperwork back, so I did not resolve the $77 charges for two months because it was not in the timeframe that they gave me.
So, they said to connect with the provider, which we all know doesn't exist! No human contact.
- Local tv
- Not easy to contact a person to cancelation or complaint
Preferred solution: Full refund
User's recommendation: Don’t subscribe to YouTube TV
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Verified Reviewer
2 bills a mounth would like to get fixed , talk to billing
Look at my monthly billing; there shouldn't be two bills. I don't understand when you say you have a couple of devices. I only use one TV and one phone.
Preferred solution: ( Refund or credit ) and fix account
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Verified Reviewer
Can not watch morning news shows until after 1:30 pm every day!
They keep our local programs blocked so we'll be forced to pay yet another $10 on something called 4k and if you don't have that, you're screwed
Preferred solution: I would love to be able to watch the morning news before 1 in the afternoon
User's recommendation: Go somewhere else
Media Expert Talks
Disinformation: Russian and Chinese trolls among us
How to know what’s fake on social media? In this video, Prof. Darren Linvill from Clemson University Media Forensics Hub explains how disinformation works, common tactics of political propaganda, the role of trolls, hashtags, and how to spot fake news.
Darren Linvill investigates data messaging and context accompanied by inauthentic behavior on social media networks. He also examines misinformation and disinformation in the rising field of social media forensics and data monitoring.
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Verified Reviewer
Youtube is billing and charging me twice monthly
Stop taking money out of my bank twice a month for premium YouTube. The withdrawals occurred on 9/4/24 and 9/9/24.
- Good youtubers
- Too much stilfled free speech of youtubers
Preferred solution: Refunds for all the double billings. I have contacted YouTube on this issue before.
User's recommendation: Tell them to watch for double billing monthly
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Verified Reviewer
Your system is not working
Ready to cancel, I overpay for your service and you will not let me log in. You're asking me to enter a code, but you don't give me a place to enter it on the website.
I go to the app that I installed and it still does not connect. All I need to do is enter my username and password so I can log in.
- It only works on one tv
Preferred solution: Price reduction
User's recommendation: Never
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Verified Reviewer |
Riga, Riga
All videos are unavailable on my account!!!!!!!
Hi! This is Tomy Inextricable!
Please help me, I can't watch literally ANY videos on my account, you don't have the god-damn SLIGHTEST idea how *** pissed I am because I can't reach any kind of support for my problem, buttons like "Help" and "send feedback" aren't even working, what's the issue??? What the *** is going on?
Sincerely
YouTube TV FAQs
YouTube TV is a television and movie streaming service. It offers more than 80 channels of shows, regional sports, and news. It is a paid membership with unlimited DVR space and a free trial period. The service supports all gadgets including tablets, phones, and PCs.
Users can cancel or pause their memberships in the app on the Android/iOS device or a web browser. It is necessary to choose Membership Settings, and click Cancel. The access to the service won’t be lost until the end of the payment period.
The length of a free trial period may vary for the Base Plan. Extra networks are subject to separate billing terms. The duration of the free trial can be checked by tapping Settings in the app. Following the end of the free trial period, users will be switched to a paid membership automatically.
The Base Plan comes in at USD 64.99 before tax per month. Any add-on networks are charged separately. The first payment day is a charge day. Users are charged at the beginning of each new billing cycle.
It is possible to use the service on three devices simultaneously. Please note that it is available only for devices authorized to install YouTube TV. They include smartphones, tablets, personal computers, game consoles, etc.
To cancel a YouTube TV subscription, go to tv.youtube.com or open the app on your device. Click on your profile photo in the top-right corner, and select “Settings.” Find the Membership button, choose the Manage option next to your membership, and click “Cancel membership.”
The standard free trial for YouTube TV is 7 days. However, during promotional periods, YouTube TV has offered extended trial periods of 14 or even 30 days.
To change your Home Area location on YouTube TV, visit tv.youtube.com, click on your profile photo in the top-right corner, select the Settings option, and choose “Location.” Click the Update button next to the Home Area section, enter your new ZIP code, and confirm the change. Note that you can only change your home area twice every 12 months.
To access the YouTube TV account login page, visit tv.youtube.com or open the app on your device and find the Sign In button in the top-right corner of the screen. Enter your Google account credentials and click “Next” to complete the sign-in process.
To change your YouTube TV payment method, sign in to your account via the app or the official website. Click on your profile photo in the top-right corner, select the Settings option, and choose “Billing.” Click the Update button next to your current payment method and add a new card or payment method. If you signed up for YouTube TV through a mobile carrier or internet provider, you’ll need to update your payment method through them.
You can create up to 6 YouTube TV accounts per household, which allows each family member to have their own personalized settings and viewing preferences. Additionally, you can stream on up to 3 devices simultaneously.
The YouTube TV subscription can be canceled at any time. However, you will still have access to the service until the end of the current billing period, unless you cancel your subscription during a free trial. In that case, you will lose access to YouTube TV immediately.
If YouTube TV isn’t working, you can try to check your Internet connection and restart your router if necessary. You can also clear the cache and update the app to make sure you have the latest version installed.
The specific issues may include Location Settings or Device Compatibility. Ensure your home area and current playback area are set correctly. Check if your device is compatible with YouTube TV, as some older devices may not support the app. Check the YouTube TV’s Twitter account or Help Center for outage reports. If none of the above steps work, contact YouTube TV support for further assistance.
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I found help thru a Google chat window. We were also charged twice monthly since January.
Turns out, we had a second email listed. Not sure how this happened, but the rep.
said he'd take care of it within 48 hours... we'll see....
Maybe looks like people need to take this to court because this is not being resolved and it's 2024
You can't "employ" the BBB. They have no legal authority anywhere in the country and are a privately owned consortium of "member" businesses.
They will take your statement and perhaps allow it to be publicly accessed by consumers attempting to do their homework about a prospective vendor's statement portfolio. They cannot represent you in any legal forum any more than McDonald's could.
This post violates site protocols. It has been reported thus to the webmaster. Do not publish personal information to an open internet website.
I have been double billed for over a year. I can't find any phone number or process in which to talk to someone about it. Does anyone have a number for a real person in accounting???Help
Forget the telephone. Send a written cease and desist demand and serve it via Certified Mail Return Receipt Requested to the stated address.
Then inform your financial provider to dishonor any future attempts at collection or billing by this vendor. If there has been a billing discrepancy, send another letter as above (keep each correspondence to one subject only) listing your calculations and whatever proof you can muster to substantiate your claim and the amount of refund requested.
Remember, no more calls, no e-mails, etc. ; the old fashioned guaranteed method is superior.