Most helpful review

Billing error

YouTube TV - Billing error
YouTube TV - Billing error
YouTube TV - Billing error
YouTube TV - Billing error
YouTube TV - Billing error
Somehow when I restarted my account through Google it recharged me the 64.99 again on my debit card because it's my default payment via Google. I was just charged on 11/12 through my Mastercard payment. This was supposed to end on 12/12. But when I tried to take it out of cancelation, it recharged me. I did request a refund. No one should have to pay twice for the same month. Please refund the money back to the card ending in 7593. I sent you pics for confirmation. My payment form on my subscription is under the master card form.

User's recommendation: Becareful when reactivation it will recharge you.

View full review
ID
#4158585 Review #4158585 is a subjective opinion of poster.
Location
Sanford, Maine

Live tv

For better customer service, I need to speak with a live agent. 901-364-**** The best provider have live agents.

User's recommendation: Provide live agent.

View full review
ID
#4196556 Review #4196556 is a subjective opinion of poster.
Location
Memphis, Tennessee

Bad service

I am constantly having issues with having to update my location; at least once per week. While watching TV I often encounter issues with buffering and when I want to call in, I can never find the number and half if the time, I get told to call Google Fiber customer support.

User's recommendation: Know what you are getting into.

View full review
ID
#4196530 Review #4196530 is a subjective opinion of poster.
Pros
  • Cheaper than cable
Cons
  • And customer support
  • Constant tech issues
  • Location issues
Preferred solution
Price reduction

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Blocked channels

NBA game that is aired on TNT is blocked for watching. I was hoping to replace my cable with YouTube.
View full review
ID
#4196495 Review #4196495 is a subjective opinion of poster.
Location
Redondo Beach, California

Insufficient service.

You Tube is failing to address and correct a flaw in their service. I watch shows that are limiting the entire story.
View full review
ID
#4196124 Review #4196124 is a subjective opinion of poster.
Location
Greenlawn, New York

Unwanted charges

I want to speak to a Human about some charges on my account but all I get is a busy signal !!!So far customer service SUCKS !!!
View full review
ID
#4196080 Review #4196080 is a subjective opinion of poster.
Location
Wichita, Kansas

No response, I don’t want cable free TV!

I can not get to YouTubeTV!, I cannot get off cable free TV. I am not very happy about this! The screen will not let me get to my programs. I am very upset, I pay my bills and expect to get what I am paying for. I would appreciate to talk to a customer service professional. My YouTubeTV is not working, please help me with this problem as soon as possible. Thank you for your help and support.
View full review
ID
#4195786 Review #4195786 is a subjective opinion of poster.
Preferred solution
My service to work!

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Question about the service

It was busy and it hung up It was busy and it hung up It was busy and it hung up Not sure what else needs to be said
View full review
ID
#4195648 Review #4195648 is a subjective opinion of poster.
Cons
  • I do not know
Preferred solution
I’m looking to get your service

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

It’s sad paying high money for service and can’t use it sucks

This is a joke and I want a refund from yiutube they need to fix this issue today or Im getting a lawyer
View full review
ID
#4195571 Review #4195571 is a subjective opinion of poster.
Location
Indianapolis, Indiana

Help with payment