YouTube TV
YouTube TV Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
YouTube TV has 1.8 star rating based on 8334 customer reviews. Consumers are mostly dissatisfied.
11% of users would likely recommend YouTube TV to a friend or colleague.
- Rating Distribution
Pros: No pros, Price, Good channels.
Cons: No customer service, Poor customer service, Customer service sucks.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
YouTube TV has 1.8 star rating based on 8334 customer reviews. Consumers are mostly dissatisfied.
11% of users would likely recommend YouTube TV to a friend or colleague.
- Rating Distribution
Pros: No pros, Price, Good channels.
Cons: No customer service, Poor customer service, Customer service sucks.51% of users think that YouTube TV should improve its Customer Service.
50% of users say that they might use YouTube TV in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "I didn't get any help. They asked me to send 5 $ in order to help me. I didn't fall for that.", "Try it", "Just don’t.", "Do not get this streaming service. They do not listen to innocent people.", "I don’t. I wanted to talk to someone without paying for it. I don’t give out my card.".
Most users ask YouTube TV for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top YouTube TV Reviews
"Live tv isn’t working"
My live TV stopped working this afternoon and its still not working. I cannot get a hold of anyone at YouTube TV. I am not a happy camper.
"Playback error issues trying to access library"
When trying to watch programs recorded in my library, I keep getting a playback error message. There are problems with the servers. Please try again later....
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
34 months of being over charged !!!
First off I love you product...BUT...I just went back to 2/17/21 and 2/22/21 up to the present day and found double billing per month starting 2/17/21 = 34 months and through a broken chat session I was only able to secure 4 months of refunding = = 30 months of double billing =$1950.00
of overcharging.
After you realize that at this same billing address there is only my husband John and myself (Susan) and we didn't get any more service from your company(Google) than using only one of these double billings !!! How and Why in 1/18/21 we were correctly single billed (one house and one retired elderly couple) and then starting 2/17/21 we get double billed per month...Why ?
It is my hope that your multi billion dollar company will make right on this mistaken billing without employing the BBB (Better Business Bureau), lawyer or possible small claims court action. We're retired, on a fixed income and have Many other uses for the $1950 than lining Googles pockets any more than our single $72.99/ month needs to be earmarked for.
Sincerely... {{Redacted}}
- Media rich and love the digital recorded shows
- Up to this point other than price increases there has not
Preferred solution: Full refund
User's recommendation: Don't have a Blind Trust of Anyone or any Company
Oshkosh, Wisconsin
To pay my bill up for about four months
When you go to pay your bill give you options where you can pay more than what you want to pay it'd be nice if there was a spot that says how many months would you like to pay up
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mesa, Arizona
I've been trying to dispute a double-billing that has been ongoing since March 2024.
I am being double-billed for YouTube TV, and have been since March.I haven't been able to get a live person to help me. I looked at my Google account and it says I have only one account.
User's recommendation: Don't get YouTube TV because they double bill you and you can't get a live person to dispute it. I have worked with my credit card company but they weren't able to help, either.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Recordings not working on NFL Subscription
Recordings not working in YouTube TV for NFL package Ive sent feedback. Id like some feedback for this ailing service.
I dont understand why you could house a product like this and not do a good job at it. It was fine when it was on DIRECTV you should give it back to DIRECTV.
- Not a sufficient platform to carry nfl product
Preferred solution: Price reduction
User's recommendation: Your service sucks and I’ll probably will cancel soon
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Tulsa, Oklahoma
Refund
Facts Is I need that money back
Horrible
Sucky
*** I'm pissed cause I canceled It and they took money anyway
Pissed off cause y'all didn't help me any at all cause I needed that money and I canceled along time ago It's a old canceled account y'all took money for thanks a lot bc now I have no money left dang I swear people just don't care Ig even for the people that had kids my god people need to have some sence In their brains
- I need a refund
Preferred solution: Full refund
User's recommendation: I wouldnt recommend to anybody
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: My youtube channel has deleted
I was making YouTube scream. I got the way for no reason. delete yeah I do not know how to get it back yeah
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sherwood, Arkansas
I can’t get into my account and I changed my payment method
I came back from a day of boating with my brother and my YouTube TV was turned off, saying that I had to use a different payment method. So I went into the computer and did everything that I was told to do, put in my password and everything required, and I still cant get on my YouTube TV!
User's recommendation: Make sure you can find a phone number for YouTube TV!
Q. What does the boating have to do with anything ?
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Oklahoma City, Oklahoma
I paid twice for my subscription and it was only supposed to charge me for 1 time
I paid for my subscription after it was discontinued on last Thursday and I was charged again a couple days later for it again
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I want my refund back can't watch the full movie
I'm having trouble watching my movie, 'American Me' full movie. I want my refund back on my card. I just want my money back; forget the movie.
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pine City, Minnesota
I can’t cancel my subscription, I want a refund!!
I started a free trial, I then canceled my free trial and now it charged me after I canceled it!! I want a refund!!
It should not have charged me after I canceled my free trial! I am extremely furious and demand for this to be resolved!!
I want my money back!! This never should have happened in the first place!!!
User's recommendation: Don’t use YT TV
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Sacramento, California
My YouTube not playing games
I paid for the red zone and its not playing any of the games I need you guys to get my games going this is too much to have to do to watch a game
User's recommendation: Don’t purchase
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
870 340 ****
I had cancelled this one purchase. The guy said they were going to give me my money back.
You all have charged me twice.
I need my money back. I only had the $89 package and I don't have that anymore.
Preferred solution: Full refund
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Verified Reviewer
Paid for NFL ticket and can’t watch the games
I paid for the NFL ticket and Redzone September 22, the following week, all the games were locked, so I got in touch with somebody and they said my next payment was due September 23 so they cut off my NFL ticket and I had to pay $167, plus another 60 something dollars to get it turned back on. But then when I tried to show them the receipt saying that the due dates werent until the 22nd of every month, so my next due date was October 22 and they still made me pay over $200 back on
- Ticket is expensive
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I hate that there’s no real person to speak to about my YouTube subscription. I have been trying to verify my location with the app for the last 2 weeks and I still haven’t received any service. I wi!
Have human representatives to answer any questions concerning the public in regards to the YouTube TV service you provide Very unprofessional and distasteful when I spend my hard earned money to a service that continues to crash and when I try to get some help resolving the issue all I get is a recording and steps to take to try to reinstall my app!!!
- Loved the service
- No human interaction
Preferred solution: Full refund
User's recommendation: I will not recommend
You use the words "hate" and "love" referring to TV. Is that not a bit strong or have you become a mindless zombie victim of the broadcasting corporations ?
Forget the "human interaction" ... humans don't mix well with zombies.
Media Expert Talks
Disinformation: Russian and Chinese trolls among us
How to know what’s fake on social media? In this video, Prof. Darren Linvill from Clemson University Media Forensics Hub explains how disinformation works, common tactics of political propaganda, the role of trolls, hashtags, and how to spot fake news.
Darren Linvill investigates data messaging and context accompanied by inauthentic behavior on social media networks. He also examines misinformation and disinformation in the rising field of social media forensics and data monitoring.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Chicago, Illinois
I was charged a different price for YouTube tv, $79.56 instead of $64.99 for 4 months the promotion price that was advertised.
I'm being charged the wrong price for service, not receiving the promotion price of $64.99 for 4 months, I'm paying $ 79.56 the wrong price. Customer service is terrible not able to reach anyone, phone or chat. Please fix the problem you tube tv.
User's recommendation: No comments at the moment.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Setting up a new tv
I called to get help setting up a new TV, and you seriously are charging us to get help? $35 to subscribe?
It sounds like it's only $1, then it's $35. The $1 is a fee that will be refunded!
- Customer service
Preferred solution: Customer service to help set up a new tv
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Stopped working
I paid and it doesn't work. I need help or a refund.
Please call me or get it working. This is ridiculous and I need the TV.
Preferred solution: My you tube to work
YouTube TV FAQs
YouTube TV is a television and movie streaming service. It offers more than 80 channels of shows, regional sports, and news. It is a paid membership with unlimited DVR space and a free trial period. The service supports all gadgets including tablets, phones, and PCs.
Users can cancel or pause their memberships in the app on the Android/iOS device or a web browser. It is necessary to choose Membership Settings, and click Cancel. The access to the service won’t be lost until the end of the payment period.
The length of a free trial period may vary for the Base Plan. Extra networks are subject to separate billing terms. The duration of the free trial can be checked by tapping Settings in the app. Following the end of the free trial period, users will be switched to a paid membership automatically.
The Base Plan comes in at USD 64.99 before tax per month. Any add-on networks are charged separately. The first payment day is a charge day. Users are charged at the beginning of each new billing cycle.
It is possible to use the service on three devices simultaneously. Please note that it is available only for devices authorized to install YouTube TV. They include smartphones, tablets, personal computers, game consoles, etc.
To cancel a YouTube TV subscription, go to tv.youtube.com or open the app on your device. Click on your profile photo in the top-right corner, and select “Settings.” Find the Membership button, choose the Manage option next to your membership, and click “Cancel membership.”
The standard free trial for YouTube TV is 7 days. However, during promotional periods, YouTube TV has offered extended trial periods of 14 or even 30 days.
To change your Home Area location on YouTube TV, visit tv.youtube.com, click on your profile photo in the top-right corner, select the Settings option, and choose “Location.” Click the Update button next to the Home Area section, enter your new ZIP code, and confirm the change. Note that you can only change your home area twice every 12 months.
To access the YouTube TV account login page, visit tv.youtube.com or open the app on your device and find the Sign In button in the top-right corner of the screen. Enter your Google account credentials and click “Next” to complete the sign-in process.
To change your YouTube TV payment method, sign in to your account via the app or the official website. Click on your profile photo in the top-right corner, select the Settings option, and choose “Billing.” Click the Update button next to your current payment method and add a new card or payment method. If you signed up for YouTube TV through a mobile carrier or internet provider, you’ll need to update your payment method through them.
You can create up to 6 YouTube TV accounts per household, which allows each family member to have their own personalized settings and viewing preferences. Additionally, you can stream on up to 3 devices simultaneously.
The YouTube TV subscription can be canceled at any time. However, you will still have access to the service until the end of the current billing period, unless you cancel your subscription during a free trial. In that case, you will lose access to YouTube TV immediately.
If YouTube TV isn’t working, you can try to check your Internet connection and restart your router if necessary. You can also clear the cache and update the app to make sure you have the latest version installed.
The specific issues may include Location Settings or Device Compatibility. Ensure your home area and current playback area are set correctly. Check if your device is compatible with YouTube TV, as some older devices may not support the app. Check the YouTube TV’s Twitter account or Help Center for outage reports. If none of the above steps work, contact YouTube TV support for further assistance.
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I found help thru a Google chat window. We were also charged twice monthly since January.
Turns out, we had a second email listed. Not sure how this happened, but the rep.
said he'd take care of it within 48 hours... we'll see....
Maybe looks like people need to take this to court because this is not being resolved and it's 2024
You can't "employ" the BBB. They have no legal authority anywhere in the country and are a privately owned consortium of "member" businesses.
They will take your statement and perhaps allow it to be publicly accessed by consumers attempting to do their homework about a prospective vendor's statement portfolio. They cannot represent you in any legal forum any more than McDonald's could.
This post violates site protocols. It has been reported thus to the webmaster. Do not publish personal information to an open internet website.
I have been double billed for over a year. I can't find any phone number or process in which to talk to someone about it. Does anyone have a number for a real person in accounting???Help
Forget the telephone. Send a written cease and desist demand and serve it via Certified Mail Return Receipt Requested to the stated address.
Then inform your financial provider to dishonor any future attempts at collection or billing by this vendor. If there has been a billing discrepancy, send another letter as above (keep each correspondence to one subject only) listing your calculations and whatever proof you can muster to substantiate your claim and the amount of refund requested.
Remember, no more calls, no e-mails, etc. ; the old fashioned guaranteed method is superior.