YouTube TV
Reviews and Complaints
San Angelo, Texas
Yt tv family sharing
i am trying to figure out how many devices i can stream nfl ticket on and if i can add more devices. i got family members that want to stream it with me.
User's recommendation: idk
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Verified Buyer |
Deland, Florida
My grandson destroyed his parents toilet due to Uspeakable content.
On an episode of the video channel, unspeakable on YouTube the hyena, laughing actors hesitate to say creators flushed numerous small pieces of toys down the toilet. The consequences of which were not shown the people on this show consistently do things that if young children get the idea they can do it without consequences leads to $800 bills.
Or more. I wonder if the class action is needed against YouTube for them to understand the consequences of promoting this show and a boycott of the advertisers that advertise on this show.
User's recommendation: Don’t ever let your kids watch unspeakable on YouTube.!
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Verified Reviewer
Refund/Cancellation
I canceled my subscription, but the money was still taken out. I'm asking for a refund. The subscription is connected to petersontyrone41@***.com.
Preferred solution: Full refund
Pittsburgh, Pennsylvania
Because I am being charged for something I can't use
I have emailed your support a screenshot, of the error message and, no response I am so tired of getting illiterate customer service.
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Verified Reviewer
Keep receiving a playback error
My YouTube TV account in my living room is not working as planned. I keep getting the error message 'AirPlay back', and even though I have sent in a thousand pieces of feedback, they are not fixing it.
- Cannot talk to a real person
Preferred solution: My TV back to plan right?
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Verified Reviewer |
Naperville, Illinois
Getting a message of playback error
I am unable to watch my YouTube TV because I keep receiving playback error messages regardless of which live station I wish to watch. When I do get to view a program it stops, and again I get a playback error message. I'm beginning to regret signing up for this service.
Impossible to reach anyone in person for help
For those that are not good with internet. I need to reach a live person.
Seems impossible. Ive been without Utube for several weeks now and its locked on one message that wont go away. It wants me to update payment method which I did weeks ago.
The message on the tv and phone doesnt go away and allow me to do anything !!! Ive tried several times to update payment method several times and it says Ive already done it.
- No support
Preferred solution: Help make it work and credit me for a month
User's recommendation: If you purchase it you will never get help. I can’t even cancel it !!!
No such thing as "Can't cancel". If you still have time left on a specific term, you'll owe that ; but you can quit anything, anytime.
You must place it in writing and serve via signature controlled Certified Mail Return Receipt Requested. No calls, no e-mails ; just the old fashioned cease and desist demand placed into the record for eternity and admissible in court should it come to that. The days of calling are over, forever.
Calls disappear like a puff of steam in the wind. E-mails are simple to ignore.
Elizabethtown, Pennsylvania
Can not sign in
Says open 24 hours a day but you're closed and it's Sunday at 4:30 false information file to BBB now
User's recommendation: Don’t believe the website
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Verified Reviewer
Max and NFL SUNDAY TICKET
I was charged when it was supposed to be free. Because I have NFL Sunday Ticket, I was supposed to get Max for free, but I was charged and I want my money back.
- I like that i can record my stuff
- I cannot watch live tv i can never watch my news when i wake up
Preferred solution: Full refund
User's recommendation: Don't trust them
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Sunday ticket
I had the Sunday Ticket since DirecTV introduced it in the early 90s. I went to watch the Steeler/Falcon game.
I live on the Treasure Coast of Florida, Port St Lucie. The game was blacked out. To make a long story short, they have my YouTube registered in Orlando, which did black out the game, but my area did not. I could not get the Tampa game later because they have me in Orlando.
I checked my location on YouTube and it shows the correct location, but when I tried to watch the game it said it was blacked out in my area - Orlando. To this day, I cannot find anyone to help me with this problem.
They did give me a $50 credit because they know it's all messed up and they don't understand it. It's incredible, and I own Google stock.
- Sunday ticket
- Cant produce sunday ticket correctly
Preferred solution: Price reduction
User's recommendation: None, can't do anything if you are a true football fan
Los Angeles, California
Problem with the you tub tv that I subscribe for
Not loading, I pay a lot of money for youtube tv and its not even loading! Please resolve this issue!
User's recommendation: Not loading
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Verified Reviewer |
Johnstown, Pennsylvania
Tv is not working
Circle spin on current playback area I press try again and nothing happens just keeps resetting I am frustrated because this isnt cheap tv,you have my credit card information and this doesnt work, I am trying to use up 100 symbols the best I can hhhhhbbbbbjjjjjbdbdbdhdgsjsgsggsgshsgsgsggsggshsbhsgdvshsbsb
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Verified Reviewer |
Wichita, Kansas
Because I can't get my YouTube TV working so I'm gonna turn it off
Well, Im sitting here paying my bill. I paid my bill and you guys dont.
I cant get YouTube on my TV so I need to cancel it if you guys cant help me help me or I have a phone number to call you guys. I dont need it.
User's recommendation: Chad Austin
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Verified Reviewer
I need refunds, please call me As Soon As Possible at 415-235-****
I have been hacked, and also my accounts have been compromised. My identity has been compromised and hacked as well!
This is not good, as this has been happening for over twenty years now, and I am completely sick of this! Thank you!
- Good channels
- You get hacked quite often
Preferred solution: Full refund
User's recommendation: Ask for help
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Concord, California
Faulty/accidental subscription order
Not sure how order got submitted recently. Had the NFL Service last year and dont know if there was automatic renewal on this or not.
I do not want the service this year. I was recently on my smart TV checking to see what YouTube premium for no advertising might cost and a pop-up screen appeared for NFL football, which I intended to delete as I didnt want this service. Possibly this somehow may have triggered an order in error? Days later I found that my Visa card was charged $489 for NFL Sunday + NFL Redzone.
I have submitted a previous refund request to support.google.com, but no reply yet. I am an 83 year old, senior low Tech and find this all very frustrating and disappointing.
Dale 925-286-****. Wish somebody would call me since I cant call you and get anyone.
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The lack of a real pause is pretty sad. The errors are too much to even watch YouTube TV.
The glitches and problems with this awful app are so bad I quit trying. I'll look for another.
Too bad Fubo took off so many good channels. That's glitchy too but much better quality, menus, usability and function.