YouTube TV Reviews and Complaints | tv.youtube.com @ PissedConsumer Page 2

Anonymous

Guest-5183520 |

Fulham, Hammersmith And Fulham

Purchase products

Oct 05, 2023

I purchased a film costing 7.99 never recived it money been taken then the same film come on to day for 5 pound something and ive recived it but 7.99 as alredy been taken for the same film very frustrating

View full review

User's recommendation: Don't buy films on a week end and you can't talk to snyone for advice

Terri D Syt

No channels on my YouTube tv

Sep 14, 2023

1.0

Everything worked fine yesterday morning then in the evening when I tried a channel I got error message. I can get YouTube tv on my phone but not on my tv. Im using a fire stick but thats not the problem because I can watch other apps. And trying to find help totally sucks, no working phone number to talk to a real person. I expect immediate help with this.

View full review

Pros:

Youtube offers a lot of great programming

Cons:

Very frustrated with customer service
You should be able to talk to a real person

Preferred solution: My damn tv fixed

User's recommendation: Be cautious

Gerard C Zkt

No Local channels

Oct 01, 2023

1.0

Moving the spectrum .. my local channels are always messed up. They black out games that are over 300 miles away. Give me news in Buffalo and sometimes the right local area sometimes Pennsylvania I dont care about the weather in those places I care about Rochester, New York, where I live

View full review

Loss:

$500

Cons:

Inconsistency

Preferred solution: Apology

User's recommendation: Never

William T Rns

You guys are charging me twice for n f l sunday ticket

Sep 11, 2023

2.4

YouTube TV - You guys are charging me twice for n f l sunday ticket

I pre paid for NFL Sunday ticket. During a game I was watching, it said my trial period was over. WHAT? SO I SIGNED UP AGAIN, SO I COULD WATCH MY GAME. TRIED CALLING CUSTOMER SVC. COSED, WHAT???

View full review

Loss:

$75

Preferred solution: Full refund

User's recommendation: Beware

george c Nmw |

Yonkers, New York

Called numerous times and get the same result

Sep 19, 2023

2.0

YouTube TV - Called numerous times and get the same result

Called numerous times and get the same result Called numerous times and get the same result Called numerous times and get the same result Called numerous times and get the same result

View full review

User's recommendation: Horrible customer service

Resolved

Neyra E

Neyra E |

Resolved: Purchase utube

Aug 27, 2023

2.3

Original review Aug 27, 2023

Called to ask questions. Rep could not answer any without putting me on hold every time. Rep promised a 4 week you tube tv discount since I did not need Max which was part of the promo. He walked me through sign up process and had me add Max. He had me sign in to it and then told me he could not cancel the service and could not give me the discount promised. When I called him out and demanded he cancel Max and asked for a receipt, he said he couldn't provide one. He then said I needed to tell him who I had Max with which is none of his business. He refused to pass me to a supervisor. Instead, transferred me to another Rep. By this time I had been on the phone for 90 mins. Second Rep could not cancel Max and said I had to do it myself online. That is garbage since it was the Reps incompetence that got me here. She said she could only cancel the whole service and I demanded the entire service be canceled. It took me arguing for an additional 35 minutes to get a receipt for cancelation. What kind of customer service department does this to a new customer? If the Rep would have just been honest to begin with everything would have been fine.

View full review

Preferred solution: I want You Tube TV but was so upset by Reps that I cancelled the entire thing. Signed up and canc in 2 hrs

User's recommendation: None, i have never been so angry with a customer service Rep.

Resolved

Alison M Czt

Resolved: Many channels getting Playback Errors

Sep 03, 2023

YouTube TV - Many channels getting Playback Errors

I'm paying for a service and most channels have Playback Error. This is very frustrating and makes me want to cancel. Please give me all the channels I'm paying for.

View full review

Pros:

Alot of channels

Cons:

Expensive
Most channels have playback error

Preferred solution: Price reduction

Edgar T Nsw

Double charged for YouTube tv

Oct 02, 2023

1.0

Ive been double charged for YouTube TV for the last six months. There is absolutely no customer service available.

View full review

Loss:

$408

Preferred solution: Full refund

User's recommendation: Don’t make any mistakes

Emil A Kqp

My plan is suppose to be 72.99 and yet I was charged &82.60 and I can not reach anyone to solve this. Terrible customer service

Sep 28, 2023

1.0

YouTube TV - My plan is suppose to be 72.99 and yet I was charged &82.60 and I can not reach anyone to solve this. Terrible customer service

over charging on bill und and no customer service. what to I need to do to talk to a love person. when I went on the chat line they want to charged me to chat with someone that can resolve this

View full review

Pros:

No customer service

Preferred solution: the price that I am suppose to be paying is $72.99 so why are you charging me $82.60 a month.

User's recommendation: talk to a live person

Mike L Eaj

Channels not working

Sep 02, 2023

1.0

Network channels ((CBS, NBC, ABC, FOX) do not work when there are live sporting events. Football is just starting and this is the 3rd week in a row that I get a playback error saying this program is currently unavailable to watch. This means all of my local teams that I would want to watch will never be viewable for me all year. I have to have these fixed to keep the service

View full review

Preferred solution: Fix it please

Clayton E Knb

Location with local channels

Sep 30, 2023

1.0

YouTube TV - Location with local channels

Location keeps changing without reason and customer service line is busy. No response on emails as well.

View full review

Loss:

$40

Pros:

It works on some devices as it should

Cons:

It thinks i live elsewhere

Preferred solution: Apology

User's recommendation: No way

Scott M Lts

Help needed

Sep 28, 2023

2.5

I was unable to reach a human being to settle a simple connection issue. Highly dissatisfied with customer service feels like uou get thrown into a blender.

View full review

Loss:

$73

Pros:

Hmmmm

Cons:

Where to start

Preferred solution: Live help

Blanca P Kkz

I can’t get help with my login to VIX

Sep 07, 2023

I purchased VIX from my TV THAT WAS BEING ADVERTISED and have not been able to login to enjoy the app.

View full review

Cons:

It is not possible to speak to a live person

Preferred solution: I would like assistance with login info VIX app

User's recommendation: DO NOT GET VIX APP FROM YOUR TV!!!!

Resolved

Shelley S Jqe

Shelley S Jqe |

Resolved: Cancelled trial and was still charged

Sep 18, 2023

YouTube TV - Cancelled trial and was still charged

Updated by user Oct 03, 2023

Company fixed the issue and I have been provided with apology.

Original review Sep 18, 2023

I signed up for a free trial of Youtube TV, I cancelled on the day of 9/17 in order not to be charged as I did not want to continue the service. I was charged $321.42, resulting in overdraft charges at my bank. Are you able to please refund the charges.

View full review

Loss:

$32

Preferred solution: Full refund

Amy J Uff

Amy J Uff |

How do I access AMC+

Oct 02, 2023

2.2

Updated by user Oct 02, 2023

Contaced AMC via chat.They do not have me in the system, as I "signed up" via YouTube.YouTube has ZERO customer service.I sent a ticket a couple/three days ago, and NOTHING back from them.Lame.

Original review Oct 02, 2023

How do I access AMC+? Hi Amy, Welcome to AMC+ on YouTube! Note: if you were already subscribed to Shudder, Sundance Now or IFC Films Unlimited individually before purchasing AMC Plus, please go to Settings to remove them from your subscription. GET STARTED Welcome aboard! The YouTube team Order Date Sep 26, 2023 Order Number 430001****56701 Billing and cancellations: Billing for your membership will be handled by Apple. You'll receive an email from Apple with your order confirmation and billing details. At the end of your trial, if any, Apple will automatically charge you $8.99/month, plus applicable taxes. You may cancel your AMC+ membership anytime from your Apple ID account settings. Refund policy Need help? Contact support or go to our Help Center. Please don't reply to this email. Help Center Email option You received this email to provide information and updates around your YouTube product or account. 2023 Google LLC d/b/a YouTube, 901 Cherry Ave, San Bruno, CA 94066

View full review

Preferred solution: To know how to access my "free" things.

User's recommendation: Don't take your "free" trial from YouTube...go directly to the place you are doing the trial with