Terri M Dfq

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Verified Reviewer

I want to cancel the service

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I was of the understanding this streaming platform was 27.99 per month. I was billed 79.99. I do not want the service. Too pricey!
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Loss:
$40
Pros:
  • Non
Cons:
  • None i need to speak to someoneterrible customer service

Preferred solution: Discontinue service. Unless you discount price to 27.99 per month indefinitely.

User's recommendation: Run

Jo J Xlf

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Verified Reviewer

I can’t get the app to open up so I can have my TV so if that, so I need my money back

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I am trying to get in. Im trying to get in 100 ways and its not letting me so I dont know what else I want me to do but its not letting me.
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Loss:
$6
Pros:
  • Tell me want is today or

Preferred solution: I’m trying to get into customer service and they keep sending me around to these questions either it’s gonna be helped. I’ll give you my 299 back all I have to say.

Marty L Gbk

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Verified Reviewer

You tube TV not working

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YouTube TV - You tube TV not working
Original review Nov 26, 2023

The customer service is terrible. I cannot get a hold of anybody to help us.

Try to fix this on our TV. We are paying for this but we cannot watch it. Can someone please call us? 814.392-****.

I submitted feedback in the chat, and they said I could pay more money to get an expert to help me. That is absolutely ridiculous. We are paying for the service and we can't watch it. Please help us.

Also, when you try to find the customer service number, they give you two numbers.

One is for ads and one is for a customer service number.

I called both because I thought they could try to help me find a customer service number, and the customer service number is deactivated. This is infuriating.

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Cons:
  • Customer service help

Preferred solution: Help on fixing our issue

Debbie B Fik

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Verified Reviewer

Poor customer service Having problems logging into my account and thete is no human being to help me. I will probly cancel my subscription because I cannot use the app

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Poor customer service This is getting ridiculous that I pay money for a service i but cant talk to anyone to help me fix my issue. I can not log into the app so it means I am paying for nothing.
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Pros:
  • Nonne
Cons:
  • Not user friendly
  • No customer service agents

Preferred solution: access to my avcount otherwise I would like a refund

User's recommendation: Do jot get You tube tv

Jerome G Bhk

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Verified Reviewer
| map-marker Los Angeles, California

I want to cancel my subscription but you website makes it impossible to do..

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YouTube TV - I want to cancel my subscription but you website makes it impossible to do..
YouTube TV - I want to cancel my subscription but you website makes it impossible to do.. - Image 2
I purchased this subscription for 72.99 a month to watch the FOOTBALL GAMES but the only games you provide are OLD and outdated.. Some games go back 40 years.. Im not interested in watching them.. in addition, the only number on your site is a Fax number which makes it equally impossible to talk to a Live Customer Service Representative.. This practice is not GOOD FOR SENOR CITIZENS who may not be computer savvy!!
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User's recommendation: No… CERTAINLY NOT..

Resolved
Felicia D Aun

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Verified Reviewer
| map-marker Lake Ariel, Pennsylvania

Resolved: Utube charge

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You charged my account 2 times. Not happy at all. My bank will start a dispute. You can't talk to anyone unless you pay with a credit card. Upsurd.
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User's recommendation: Don't use them. Their customers service sucks

Ona G Ycg

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Verified Reviewer
| map-marker New York, New York

U tube is not working

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It is working fine now but I cannot talk with anyone on the weekends! Who can help me them??? The person I talk with and helped me to change the ZIP Code from a Troy ZIP Code to an Albany. ZIP Code there should be somebody to help after hours and on weekends I dont wanna go from Discovery+ to YouTube because Im afraid that I will not get back the channels that I want the local channels, theres nobody at the store At 9 PM, so who do I talk to on the weekends if I have a problem with my YouTube when I was with spectrum they had 24 seven think YouTube should have 24 seven help
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User's recommendation: Make sure you know how to go from utube tv to another and back it has to have your zip code when you sign up for utube

Resolved
Charles L Qdr

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Verified Reviewer

Resolved: Billing

Updated by user Mar 13, 2024

Company fixed the issue and I have been provided with apology. I’m not sure it was, depends on the next billing cycle?

You billed me on the wrong email address and then again in 10 days. Not sure you have a a current credit device?

Original review Feb 27, 2024
I set up an account on2/18/2024 and was billed $78.90 on that day and I saw the charge on my bank statement. Today, 27th of February, I was charged again which I pending for the same amount, $78.90.

Because it is so difficult working on line I went to my bank and asked them to dispute the 27th charge which they did. My current email is
Albertlancaster2005@***.com. My phone is 480708****. My old email was and no longer busteral1946@***.com.

Im giving you this info so you can check why you have billed twice.

I use to have your service several years in the past and I think you have screwed this up! Please help get this fixed?
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Loss:
$79
Pros:
  • All doo except your billing

Preferred solution: My billing fixed

Tony C Nhm

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Verified Reviewer

Can't change home area after moving

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its so complicated to change home area ... ...jfhjgkhgvkugukhkhkugfhhkhgkgkjgjgjjgjgjgjgjjgjgjgjgghg
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Preferred solution: change my home area

Suzanne D Wys

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Verified Reviewer

Location

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You did nothing for me. I figured it out myself. Zero communication or help. I should not have to update my location every few weeks.
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Preferred solution: Price reduction

Anthony L Qge

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer

Can't sign into youtubetv

YouTube TV - Can't sign into youtubetv
I signed up for you tube tv and they took my money but when logging in it only gives me the option to sign up not sign in
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Loss:
$68

Preferred solution: Full refund

Pernell W Lyo

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Verified Reviewer

No response

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Simple question about my location. xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
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Pros:
  • Great service i love it
Cons:
  • Can not reach customer service

Preferred solution: Answer to a simple question. Why can't I change my location permanently?

User's recommendation: Insist on a way to communicate with this company

Carol Ann M Fey

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Verified Reviewer

Unresolved streaming issues

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Spoke to a real person yesterday who said the problem would resolve itself in an hour or two. It is 24 hours later and no resolution. If it isn't fixed I will cancel my subscription.
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Loss:
$50
Pros:
  • Good variety
Cons:
  • Ongoing buffering issues

Preferred solution: Full refund

troy g Das

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Verified Reviewer

Charge was made to credit card

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An $80 charge was made to my credit card which I did not authorize for you tube tv and I want it refunded or I will go public with this, and I have contacted the credit card co. to dispute it if it goes though. I was going over what they had to offer and using the the free time, not singing up. Troy Guinn
View full review
Loss:
$80
Cons:
  • Too hard to get in touch with a person

Preferred solution: Full refund

User's recommendation: Don't sign up for free trial, they will charge you anyway.

Eddie F Kes

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Verified Reviewer

Special rates for senior citizens

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Im 70 years old and on fixed income. Do y'all have special rates for seniors? This would help out if YouTv has senior rates.
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Pros:
  • Good and clear stations

Preferred solution: No complaints, concerning signing up with YouTube TV

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