Renee J Dem

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Verified Reviewer

Terrible!!!!! I need to talk to a human being on the phone

I need A phone call from a real human being in customer service. I cannot get my home area to change from South Carolina to Atlanta Georgia and I need someone in Customer Service to do it for me. I am technically challenged Im not gonna mess around on the Internet anymore trying to change it myself.
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Preferred solution: A phone call from customer service

Ron D Ase

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Verified Reviewer
| map-marker Arlington, Texas

My fathers YouTube tv subscription

My father lives in Oklahoma and when I visited him a few weeks ago I signed him up for the free trial subscription for YouTube tv. He tried it one time and decided he didnt want it. He is 85 years old and does not understand or doesnt want to understand the technical aspects of streaming therefore, I need to cancel the subscription but he cant find the username or password that I wrote down for him and I dont remember it either. Please help me with this. He will also be available for a phone call to verify the cancellation if need be.
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Jahniya Pmj

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Verified Reviewer

Pissed off

This is a *** show. Just want to make payment arrangements. It is impossible to figure it out. My service is interrupted for non pay
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Anonymous
map-marker Ogden, Utah

Can't connect

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Ive told you several times whats wrong and you never help me! I cant call you there is no number and when Im on chat the agent puts me on hold for 14 minutes and then never gives me time to text back to him! He just said have a great day, buy and he was gone! I also want to know how much premium utube tv is so my husband can watch it! Its not on regular utube tv! Its called The curse of Oak Island! Its on regular Direct tv! I also want to see if you guys have the channel The great American Family. Any help would be appreciated.
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Anonymous
map-marker Winston Salem, North Carolina

I was charged for a service I cancelled before my free trial was over!!

So I saw where you were offering a free trial for your service. I signed up for it but after messing around with it I decided on same day to cancel it which I did. I didnt think anything of it and then I got money taken out of my account. I never used your service and I would like my money back!!
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User's recommendation: No Way!!

Anonymous
map-marker Renton, Washington

Location

We are in our 80's and You Tube TV is giving us lots of problems. We are in Spokane and it keeps telling us we are in Seattle. We do not know how to get it to recognize we are where we are and stay there. Why is this so compicated?? We rely on our grandson to help us over the phone and he has installed and reinstalled YouTube TV many times. This is beyond us.
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Jim G Mww

Wrong service area

I'm getting service from a different city and state . It just changed on it own. Still has the home stuff on my phone app,just not on family room TV.
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Preferred solution: My live local TV

User's recommendation: Not right now

Angela B Qap

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Verified Reviewer

Being charged for membership after cancellation

I need to be refunded for a made on February 29th for an account that was cancelled on February 1. Please refund
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Loss:
$55
Pros:
  • I wanted to keep my account
  • But one of my tv is too old
Cons:
  • Not being able to access customer service

Preferred solution: Full refund

Anonymous
map-marker Birmingham, Alabama

I am being charged for 2 accounts.

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I'm still being charged 2 times a month for 1 household ! The YouTube TV shut off at my house and I had to resubscribe to YouTube TV. They are charging me for my old subscription and my new one twice a month and I cannot seem to get a refund on anything because I cannot talk to a real person!!! I wish someone would call me so we can get this issue resolved!!!
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Letrice Bxz

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Verified Reviewer
| map-marker Columbus, Georgia

Double billed

Wasn't able to talk to anyone. What phone # that I can talk to a human. Very disappointing. I was billed $72.98, $82.98. I had canceled the first one. I went with wow that added youtubetv. I still got charged after canceling the same day.
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Anonymous
map-marker Charlotte, North Carolina

I cannot get help, answers to questions, contact with a human.

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Every question I asked went unanswered , the chat with us went unanswered, there was no one to talk directly to.
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User's recommendation: Don’t do it to yourself.

Henry E Yje

Closed captions would not turn off

I was trying to adjust the sound and closed caption got turned on tried many times tryingtoget it off my TV. I
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Eddie C Hrm

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Verified Reviewer

Problems with YouTube TV

Changed me to another location but now Im in the correct location but not getting local channels I need to have a St. Petersburg location AND get local St Pete channels (ie Fox 13 News) My location states Im in the Tampa/St Pete location, but Im getting Miami newsWtf
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Cons:
  • Customer service sucks

Preferred solution: Help getting what I asked for!!!!

Denise M Vur

Billing

Never git my issues resolved. Need to speak with someone I have 2 accounts which was in error and being charged for 2. Should only be one.
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Loss:
$83
Pros:
  • Easy acceas
Cons:
  • Reaching someone to help

Preferred solution: One of the accounts canceled and refund since I was charged 2x in a month

User's recommendation: As if right now I won't recommend. Unless my situation gets resolved

Anonymous
map-marker Tampa, Florida

I need help

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I could never get help by phone. I'm 70 and would have appreciated a call as I signed up for YouTube TV so I could watch the Iowa Women's basketball tournament. I live in Johnston but live in Florida for the winter months of January-April and couldn't watch the game because it said I was out of the area. That won't work for me because I'll be in Florida every year over those months. I'm disappointed that I can't use YouTube TV. I had go to go to FUBO and didn't have any of those kinds of issues. Thanks for listening
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User's recommendation: You get any customer service from YouTube TV.

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